Gueray保証

保証サポートをわかりやすくご案内

Find the warranty timeline, return requirements, claim steps, and purchase channel rules before you contact support.

保証申請を開始する 事前に準備するものを見る

Warranty timeline

Coverage by product category

Eligible Gueray CD players and listed accessories include 12 months of warranty support. Proof of purchase and issue details may be required.

CD

CD Players

Warranty support for eligible Gueray CD players with valid proof of purchase.

12 Months
CBL

Cables

Warranty coverage for eligible cable accessories.

12 Months
BAT

Batteries

Warranty coverage for eligible battery accessories.

12 Months
CHG

Chargers

Warranty coverage for eligible charger accessories.

12 Months

30-day return window

Returns are separate from warranty claims

You may start a return request within 30 days of delivery, subject to the current Returns & Refunds policy and product-condition review.

  • What to keep: Product, manuals, accessories, original packaging, and protective materials
  • Order or product issue: Gueray covers reasonable return shipping after the issue is confirmed
  • Non-quality reason: The customer is responsible for return shipping
  • Next step: Contact support before sending anything back

品質に関する保証申請

保証申請の審査方法

1

購入証明の提出

Provide purchase receipt and defect evidence.

2

診断内容の確認

Document troubleshooting process.

3

対応

Replacement with refurbished or new equivalent.

4

保証の移行

New warranty equals original term or 3 months, whichever is longer.

特別な条件

申請前に確認するいくつかのルール

  • Valid only in original purchase country
  • Claims expire 90 days after initiation
  • Buyer covers international return shipping

保証対象外となる場合

対象外となる可能性があるもの

These examples help you check whether your request is likely to qualify before submitting a claim.

製品に関する対象外事項

  • Items without purchase proof
  • Lost or stolen products
  • Expired warranty items
  • Free promotional products
  • Unauthorized reseller purchases

使用状況に関する対象外事項

  • Third-party repairs or modifications
  • Physical damage from accidents
  • Water exposure or extreme temperatures
  • Improper operation per manuals
  • Normal wear and tear

Authorized purchase channels

Where warranty coverage applies

Keep your order confirmation or receipt so support can verify your purchase source.

Official Website

Gueray.com

Amazon

Gueray/Amazon vendor store

Retail Partners

BestBuy, Walmart, in-store and online

Products from unauthorized sellers are not covered by warranty.

製品の問題でお困りですか？

詳細を一度お知らせいただければ、次の適切な手順をご案内します。

Include your order number, product model, photos or video if relevant, and the steps you have already tried.

サポートに問い合わせる よくあるご質問を見る