商品の元の梱包
Keep the original packaging, manuals, accessories, tags, and protective materials. Opening the box does not decide eligibility by itself; the product must be complete, clean, undamaged, and suitable for return review.
返品 & 返金
問題があった場合の明確な返品手順
Start a return request within 30 days from delivery. This page explains what needs to be included, when return shipping is covered, and how refunds are reviewed after inspection.
30-day return window
返品に含める必要があるもの
You have 30 days from the delivery date to initiate a return. Items must meet the return conditions below before a refund can be reviewed.
購入証明
Original receipt or order confirmation must accompany the return.
Return window
Return requests must be initiated within 30 days from the delivery date.
Return cost responsibility
When we cover return costs, and when the customer does
The return reason determines whether Gueray covers return shipping or whether the customer is responsible for return shipping.
We cover costs
Gueray covers reasonable return shipping for confirmed order or product issues:
- Manufacturing defects
- Shipping damage
- Incorrect items shipped
- Missing or incorrect accessories
- Item materially different from the listing
Customer covers costs
Return shipping at your expense:
- Change of mind
- Size or color preference
- Ordering errors
- Device does not meet personal needs
- Returns due to personal preference
Non-refundable items
- Products beyond the 30-day return window
- Items damaged by misuse, accidents, unauthorized repair, or modification
- Items showing extended use or returned with missing key accessories
- Returns without sufficient purchase information or before receiving return instructions
返品発送前にご確認ください
- ✓Contact support before shipping the item back.
- ✓Prepare your order number and the email used at checkout.
- ✓Keep all accessories, manuals, tags, seals, and protective materials.
- ✓For damaged, incorrect, or missing items, prepare clear photos or video.
返品手続き
申請から返金審査までの4ステップ
Send the right information first so support can review your request and share the correct return instructions.
メールで申請
Contact support within 30 days and include your order number, return reason, and supporting photos when relevant.
承認と手順の案内
Our team reviews the request and sends the next instructions if the return is eligible.
商品を発送
Use the original packaging and include the required documentation before sending it back.
返金審査
After the returned item is received and inspected, we will update you about the refund status.
Refund timing may depend on return inspection and your payment provider. You will receive an update through the email used for your order when the return has been reviewed.
返品についてお困りですか？
Contact support with your order number, return reason, and photos if the product arrived damaged or incorrect.