Cables
Warranty coverage for eligible cable accessories.
Gueray Warranty
Warranty support, clearly explained.
Find the warranty timeline, return requirements, claim steps, and purchase channel rules before you contact support.
Warranty timeline
Coverage by product category
Our straightforward warranty terms vary by product category.
Batteries
Warranty coverage for eligible battery accessories.
Chargers
Warranty coverage for eligible charger accessories.
30-day money-back guarantee
For undamaged products
Undamaged products may be returned for a full refund for any reason within 30 days of delivery.
- Essential requirements: All accessories + original packaging
- Cost responsibility: Buyer covers shipping for non-quality issues
- Refund scope: Product cost only, excluding shipping fees
- Time limit: Requests expire 30 days after claim initiation
Quality-related warranty claims
How warranty claims are reviewed
1
Proof Submission
Provide purchase receipt and defect evidence.
2
Diagnostic Verification
Document troubleshooting process.
3
Resolution
Replacement with refurbished or new equivalent.
4
Warranty Transfer
New warranty equals original term or 3 months, whichever is longer.
Special conditions
A few rules to check before submitting
- Valid only in original purchase country
- Claims expire 90 days after initiation
- Buyer covers international return shipping
Non-covered situations
What may not be covered
These examples help you check whether your request is likely to qualify before submitting a claim.
Product-related exclusions
- Items without purchase proof
- Lost or stolen products
- Expired warranty items
- Free promotional products
- Unauthorized reseller purchases
Usage-related exclusions
- Third-party repairs or modifications
- Physical damage from accidents
- Water exposure or extreme temperatures
- Improper operation per manuals
- Normal wear and tear
Authorized purchase channels
Where warranty coverage applies
Keep your order confirmation or receipt so support can verify your purchase source.
Official Website
Gueray.com
Amazon
Gueray/Amazon vendor store
Retail Partners
BestBuy, Walmart, in-store and online
Products from unauthorized sellers are not covered by warranty.
Need help with a product issue?
Send the details once, and we will help you find the right next step.
Include your order number, product model, photos or video if relevant, and the steps you have already tried.