Shipping & Delivery

3–6 business days.

The US, Canada, Japan, South Korea, the EU, Australia, Malaysia, Singapore, and more.

If the product qualifies for “free shipping,” you won’t need to pay for shipping. Orders over $25 are eligible for free shipping on qualifying items.

Amazon serves as our logistics partner for shipping Gueray products. They will select the carrier that best suits our customers’ needs.

Unfortunately, we cannot change the delivery address once the product is en route.

You can check your mailbox or other entry points, including the garden, within 24 hours. If it’s still not received, ask family members or neighbors if they received it.

You may start a return request within 30 days of delivery. Keep the original packaging, manuals, accessories, and protective materials. Opening the box does not decide eligibility by itself; the item must be complete, clean, undamaged, and suitable for return review. Gueray covers reasonable return shipping for confirmed manufacturing defects, shipping damage, incorrect items, or missing accessories. For non-quality reasons such as a change of mind or ordering error, the customer is responsible for return shipping. Once the item is received and inspected, we will update you about the refund status.

Please contact customer support at support@gueray.vip.

Please take a photo or record a video for evidence and contact us at support@gueray.vip.

You can track your order both during processing and after it leaves the FBA warehouse. Check the status on the “Orders” page in your Amazon account.